Redstorm Posted December 4, 2004 Report Share Posted December 4, 2004 Dd has been waiting, impatiently, for her first tutu. It was due to arrive on Friday the 3rd. We couldn't wait for the UPS truck because she had a lecture demonstration at a local school. She was so excited when we got home. The box was on the table. She ran into her room with it wanting to try it on for her dad and I....to give us the full effect. I hear her call out to me...mom, it's RED. (it is supposed to be light pink) I called back that she needs to take it all the way out, that it probably just looks red because of the packaging. She calls out again. Mom, it is red, black and gold and is for Don Q! I ran down the hall and sure enough...she had the most beautiful Red, black and gold tutu I had ever seen. I looked at the invoice and sure enough...it was ours. But it wasn't!! We had ordered a light pink with silver decorations. On top of it all...the costume was too small! DD couldn't even hook it up. DD was so upset and I was getting very angry. This costume was ordered for a December 18th performance. I called the company not thinking I would get anyone since the company is in New Jersey and it was after 6pm in CA. Believe it or not, someone answered the phone. I explained the situation and they were so nice. They do not know what happened, do not know who's tutu it is and promised to have a new tutu delivered to her by December 16th. We remeasured dd just to make sure of sizes and used this tutu as a sample. We found out that some of our measurements were a bit off so we adjusted them. Maybe this was not such a bad thing after all! All in all it was a wild Friday night! I do have to say....the tutu that Theatre Ballet sent was exceptionally made. The workmanship is fantastic. It was worth every penny! The cost was very reasonable compared to all the other places we looked. There customer service is top notch as well. They were very willing to fix this mix up and took immediate responsibility. I am sure this is not something that happens often with this company. I can't wait to see dd's tutu when it gets here. It is going to be close, but hopefully it will all work out in the long run. Quote Link to comment
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